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health board scotland complaints

Special NHS Boards. Learn more about NHS Western Isles complaints procedure. Description. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] To leave feedback or make a complaint about an NHS Borders service, contact: The NHS Borders Chief Executive is responsible for the management of complaints. HIS lead the scrutiny and public assurance of health services in Scotland. There are also 31 integration authorities which provide health and social care at a local level. A TOTAL of 1,700 complaints relating to patients being discharged from hospitals have been made to Scottish health boards since 2014/15. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Complaints Dashboard. Complaints addressed by any member of staff, or alternatively referred to the appropriate point for early resolution. Learn more about NHS24 complaints procedure. The NHS Complaints dashboard provides users with the statistics for hospital and community services, family health services and special boards up to end March 2017. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … If you remain dissatisfied with an NHS board or service provider after its complaints process has concluded, you can ask the SPSO to look at your complaint. West of Scotland health board complains about chastity school speaker . Your cookie settings have been saved. Minor Ailment Service (MAS) Formulary. Documents. Guidance. Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. A ‘Public-Facing Document’ has been produced providing information on the new complaints procedure. Feedback and complaints. Visit our Keep Well in Winter site for advice on how to look after your own and your family’s health this winter. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. We will always try to deal with your complaint … The list of NHS Boards below offers you a quick link to the Minor Ailment Service Local Formulary for your area :-Please note that this page is currently being updated, please go to your board page for the appropriate documentation . What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. Health boards are all accountable directly to the Scottish Parliament and this report considers the issues of staff, clinical and corporate governance in turn. Contact the NHS Lothian Complaints Team to find out how they can help. site to work. Visit our dedicated page with information for staff and members of the public about Coronavirus (Covid-19). It reviews complaints about most organisations providing public services in Scotland. Learn more about NHS State Hospital complaints procedure. You can make your complaint in person, by phone, by e-mail or in writing. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. We also use non-essential cookies to help us improve our websites, which you can opt out of in … Any enquiries for Health Protection Scotland can be sent to the following address: Health Protection Scotland Public Health Scotland Meridian Court 5 Cadogan Street Glasgow G2 6QE. Health advice on COVID-19, including social distancing and stay at home advice is available from NHS Inform. The Scottish Public Services Ombudsman . Private Dental Services. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. ‘On-the-spot’ apology, explanation, or other action to resolve the complaint quickly, in five working days or less, unless there are exceptional circumstances. It also details how to complain and how we use your feedback to identify what we need to do to improve. Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet. To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact: To leave feedback or make a complaint about the Scottish Ambulance Service, contact: To leave feedback or make a complaint about The State Hospital, contact: Don’t include personal information e.g. Please see the link for further information about how to make a suggestion or complaint. Guidance. Complaints. The SPSO cannot normally look at complaints: Whistleblowing. Find out more. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received. We're one of Scotland's 7 special health boards. If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. Find out how you can get in touch with different areas of NHS National Services Scotland. Accessibility links. Learn more about NHS Forth Valley complaints procedure. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. The national Health Board working to reduce health inequalities and improve population health in Scotland. Any data collected is anonymised. Click on the left hand navigation to find local information relating to your NHS Board. NHS care is usually very good and most people don’t have any problems. Visit NHS inform for more information about NHS feedback, complaints and your rights. The COVID-19 pandemic was first confirmed to have spread to Scotland on 1 March 2020 with the positive COVID-19 test of a male Tayside resident who had recently travelled between Scotland and northern Italy. Learn more about NHS Ayrshire & Arran's complaints procedure. Learn more about NHS Orkney complaints procedure. Learn more about NHS Tayside complaints procedure. Version 3 January 2019 2 Quick guide to our complaints procedure Complaints procedure You can make your complaint in person, by phone, by e-mail or in writing. Find out more. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. Accessibility links. Glasgow City Integration Joint Board Complaints Team; NHS Greater Glasgow and Clyde Complaints Team for community health; Glasgow City Council Complaints Team for social care; make a media enquiry to: NHS Greater Glasgow and Clyde Media Team for community health; Glasgow City Council Media Team for social care; report a concern about a child or an adult General Enquiry. Find public health research, evidence, evaluations and resources. Integration Joint Board Complaints Handling Procedure . NHS Tayside values your comments, good or bad, to help us improve the service. The first reported case of community transmission was on 11 March 2020 and the first reported coronavirus death in Scotland was on 13 March 2020. To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. The awards are run by Skills for Health, a national charity dedicated to supporting the health and […] Learn more about NHS Lothian complaints procedure. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Return to top. They are supported by seven special boards, which provide national services. Inform, Engage and Consult . By continuing to use this site, you agree to our use of NHS Complaints Dashboard. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. The NHS board must tell you how to do this when they send you the final decision. You can also give your feedback by sharing your experience on the Care Opinion website. There are currently two occupational pension schemes for National Health Service staff in Scotland: the National Health Service Superannuation Scheme (Scotland) and National Health Service Pension Scheme (Scotland) 2015. complaints, even those resolved efficiently. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact: To leave feedback or make a complaint about an NHS Fife service, contact: To leave feedback or make a complaint about an NHS Forth Valley service, contact: To leave feedback or make a complaint about an NHS Grampian service, contact: To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact: When phoning, please listen carefully and pick the right option for the service you want to complain about. Please give us your Please don't provide any personal information. The service is free, independent and confidential. You cannot complain to an NHS board about private health care or anything you're taking legal action about. Complaints about the NHS Board. Turn cookies on or off, Coronavirus (COVID-19): what you need to know. Feedback and complaints about the NHS website. All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. Note: Your feedback will help us make improvements on this site. Get In Touch / Get Involved. You appear to be using an unsupported browser, and it may not be able to display this site properly. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). For complaints about services in Monklands Hospital. Learn more about NHS Borders complaints procedure. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. For non-health related advice on COVID-19 please visit the Scottish Government. To contact the Chief Executive direct: If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. This is a service where independent mediators help the parties to reach an agreement. Help shape your hospital and community services. Scotland is now in temporary Lockdown. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Learn more about NHS Greater Glasgow and Clyde complaints procedure. Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact: To leave feedback or make a complaint about an NHS Lothian service, contact: To leave feedback or make a complaint about an NHS Orkney service, contact: To leave feedback or make a complaint about an NHS Shetland service, contact: To leave feedback or make a complaint about an NHS Tayside service, contact: To make a complaint about an NHS Western Isles service, contact: To leave feedback or make a complaint about NHS 24, contact: You can also leave feedback about NHS 24 using the feedback form on the NHS 24 website. If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. We use cookies on this website which are essential for it to work. For complaints about the NHS Board’s functions, you can... Write to us at: Complaints Department North East Sector Offices, Stobhill Hospital 300 Balgrayhill Road Glasgow G21 3UR. Any data collected is anonymised. We have a two-stage complaints procedure. Learn more about NHS Lanarkshire complaints procedure. For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour If you have a … If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. cookies. The national Health Board working to reduce health inequalities and improve population health in Scotland. You can speak to Patient Affairs staff about mediation in NHS Lanarkshire. NHSScotland public facing model complaints handling procedure. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. We have a two-stage complaints procedure. To lodge a complaint with us regarding VisitScotland please fill out this form with details of your experience. Contact us To make a complaint, contact the feedback and complaints team at your local NHS health board. But occasionally things can go wrong. Learn more about NHS Highland complaints procedure. For example if it's a complaint about your doctor, you could complain to the surgery. HIS lead the scrutiny and public assurance of health services in Scotland. The SPSO is independent from the NHS and Scottish Government. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Learn more about NHS Scottish Ambulance Service complaints procedure. Private Dental Services. You can also give your feedback by sharing your experience on the Care Opinion website. Some complaints can be resolved through mediation. For complaints about services in Wishaw General Hospital. Health News. Special NHS Boards. Contact us NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. There are also 31 integration authorities which provide health and social care at a local level. They are supported by seven special boards, which provide national services. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). Find out more about complaints about other services. Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. For assistance with this or for further information or advice on how to complain about these services, contact: To leave feedback or make a complaint about an NHS Highland service, contact: To leave feedback or make a complaint about acute service, contact: For complaints about services in Hairmyres Hospital. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. First published on 14 July 2017. Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. If you’d like us to reply in Gaelic, please use Gaelic when filling out the form. : As of 1 April 2017, the way NHS complaints are handled in Scotland look after your and. Sharing your experience of our services are designed to deliver safe,,! 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